Product Warranty

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    Terms and Conditions

    General Terms and Conditions

    Fuji Xerox printers purchased in the Hong Kong are covered under standard warranty for a specified period of time from the date of purchase. The warranty covers manufacturing defects under normal and recommended usage and does not include the purchase of consumables.

    To activate the warranty, an on-line warranty registration must be completed via within 30 days from the date of the purchase and any incomplete information will deem the warranty null and void. Please note the following terms and conditions:

    1. The standard warranty is valid for purchases made from the Fuji Xerox Online Store and Fuji Xerox Authorized Resellers in Hong Kong only, excluding Macau.
    2. Registered warranty is non-transferable. 
    3. Fuji Xerox (Hong Kong) Limited reserves all rights to request for proof of purchase with details on purchase dates, product model and serial number before accepting liability for any warranty claim. Customer will need to produce the proof of warranty (in the format of e-mail or printed copy) and/ or proof of purchase.
    4. Fuji Xerox (Hong Kong) Limited reserves the right of ownership of the faulty part(s) that was removed from the product covered under this warranty.
    5. This warranty covers only defects in materials and workmanship provided by Fuji Xerox and does not cover equipment damage or malfunction resulting from misuse, abuse, accident, external electrical fault, acts of God, defect resulting from using non-Fuji Xerox supplies, incompatible hardware or software, and/ or non-authorized alteration, modification and upgrade.
    6. Fuji Xerox (Hong Kong) Limited reserves all rights to amend the terms of this warranty without prior notice.

    Toner Coupon Terms and Conditions

    1. The toner coupons are only applicable to DocuPrint CP115w/CP116w/CP225w/CM115w/CM225fw toner cartridges including Black 2Kpages (CT202264), Cyan 1400pages (CT202265), Yellow 1400pages (CT202267) or Magenta 1400pages (CT202266).
    2. The toner coupons cannot be redeemed for cash, change, or refund.
    3. The toner coupons are in HK$50 each and each coupon can be used for purchase of 1 selected toner cartridge only.
    4. Photocopy of the toner coupons will not be accepted.
    5. The toner coupons will not be re-issued if lost.
    6. The toner coupons are invalid without the company stamp of Fuji Xerox (Hong Kong).
    7. Fuji Xerox (Hong Kong) reserves the right to amend relevant terms and conditions at any time without prior notice.
    8. Fuji Xerox (Hong Kong) reserves the right of final decision in case of any dispute.