Terms & Conditions

General Terms and Conditions

  1. Customers are required to submit sales invoices to Fun Rewards within 30 days of purchase.
  2. Customers must input correct sales information and upload invoice(s) with details on purchase dates, product model and serial number to accumulate spending amount or bonus points. Submissions with incorrect information or missing invoice(s) will be disqualified without priority notice.
  3. Bonus points or spending amount accumulation are only applicable to Fuji Xerox regular-price products. Price information can be checked on Fuji Xerox (Hong Kong) Online Shop.
  4. Fuji Xerox (Hong Kong) will determine the final number of bonus points or spending amount after verifying submission details.
  5. Customers must keep invoice(s) upon gift redemption. Gift redemption requests without invoice(s) will be rejected without prior notice.
  6. If customers cancel or refund any sales transaction(s) or exchange product(s) after bonus points or spending amount registration, the registration will be disqualified without prior notice. Customers must submit new bonus points or spending amount registration after product exchange.
  7. If customers cancel any sales transaction(s) or exchange product(s) after the gift redemption, customers should return the gift(s) to Fuji Xerox (Hong Kong) Limited.
  8. Fuji Xerox (Hong Kong) Limited has no responsibility for any problems or quality issues caused by the gift redeemed from the game.
  9. Print-and-Get Game, Scratch-and-Grab Game, and Priority Services are only applicable to end users. In the interest of fairness, employees of Fuji Xerox (Hong Kong) Limited, Resellers and Distributors are not permitted to participate in this program.
  10. Fuji Xerox (Hong Kong) Limited reserves the right to amend or cancel the details, number of bonus points and all terms and conditions without prior notice. In case of any disputes, Fuji Xerox (Hong Kong) Limited reserves the right to final decision.

Print-and-Get Terms and Conditions

  1. Print-and-Get is only applicable to Hong Kong and Macau customers
  2. Customers can accumulate Print-and-Get bonus points upon purchase of DocuCentre S2320/S2520/SC2020、DocuPrint 300 or above series printer/multifunction printer、Phaser series printer、DocuMate series scanner and software.
  3. Not all Fuji Xerox products are eligible for this program. For more details, please refer to the eligible model list on the bottom of this page.
  4. Customers must provide all required information and invoice. Submission record with incorrect data input or missing invoice will be disqualified without priority notice. The actual number of bonus points may be different from the Fun Rewards due to incorrect input or missing invoice.  Fuji Xerox (Hong Kong) will determine the final points after verifying submission details.
  5. Program period is 1 October 2017 to 31 December 2018. From 2019 onwards, the program period will be every 1 January to 31 December. 
  6. Unredeemed bonus points will be forfeited after every 1 January. (The expiry date of the first program period will be 31 December 2018).
  7. Accumulated points from Print-and-Get and Scratch-and-Grab can be used together for gift redemption.
  8. Print-and-Get game is not applicable to Cost-Per-Page contract customer, GOV deal, discounted product or any purchase or hire of equipment, software, service, or product on a monthly installment basis.

Scratch-and-Grabs Terms and Conditions

  1. The Scratch-and-Grab game label will be available on the consumables supplied by Fuji Xerox (Hong Kong) Limited only. If your consumables do not contain a Fuji Xerox holographic label and Scratch-and-Grab game label, this means that the consumable is not supplied by Fuji Xerox (HK) Ltd. You are also not able to join the Scratch-and-Grab game and get your points and gifts. Please be reminded to purchase only genuine consumables with the said labels supplied by Fuji Xerox (Hong Kong) Limited.
  2. All the accumulated points will be expired on every 31 December, and reset on every 1 January each year.
  3. This game is only for customers who purchase genuine supplies in Hong Kong and Macau, excluding PagePack, EasyClick or any pay per print service users.
  4. For users who want to use toner coupon when purchase the consumables, please note that your reseller will cut out the Fuji Xerox holographic label from the packaging box and collect your toner coupon before you can enjoy the discount as specified on the toner coupon. The Scratch-and-Grab game label will be left to the end users.
  5. Users should keep the invoice of consumables in good condition and provide to Fuji Xerox (Hong Kong) Limited for reference when redeeming the gifts. Fuji Xerox (Hong Kong) Limited has the right to reject any applications of gift redemption if related invoice of consumables is not provided.

Priority Services Terms and Conditions

  1. Program period is 1 October 2017 to 31 December 2018. From 2019 onwards, program period will be every 1 January to 31 December. 
  2. During the program period, customers can 
    1. Enjoy max.1 year Priority Services upon reaching HK$10,000 net spending or above in a single or multiple transactions. OR
    2. Enjoy max. 2 years Priority Services upon reaching HK$20,000 net spending or above in a single transaction. 
  3. Spending during the valid membership period will not be calculated. Upon the Priority Services number’s expiration, customers must re-accumulate the spending amount and get new Priority Services number to enjoy the privileges.
  4. Service year cannot be accumulated. 
  5. Customers are required to submit an invoice to Fun Rewards within 30 days of purchase with correct information input. Customers must provide all required information and document. Submission record with incorrect data input or missing invoice will be disqualified without priority notice. The actual spending may be different from Fun Rewards page due to incorrect data input or missing invoice.  Fuji Xerox (Hong Kong) will determine the final amount after verifying submission details.
  6. Customers can accumulate spending amount upon purchase of DocuCentre S2320/S2520/SC2020、DocuPrint 300 or above series printer/multifunction printer、Phaser series printer、DocuMate series scanner and software, accessories, and consumables. Service charge including delivery, installation or warranty will not be calculated. 
  7. Not all Fuji Xerox products are eligible for this program. For more details, please refer to the eligible model list on the bottom of this page.
  8. This program is only applicable to Hong Kong customers.  All priority services will be provided in Hong Kong area only.
  9. Fuji Xerox Priority Services number may not be borrowed.  If there is any rule-breaking situation, Fuji Xerox will disqualify the Priority Service number without priority notice.
  10. Fuji Xerox Priority Service customers must clearly provide the Priority Service number when calling the service hotline. Member who fails to provide the membership number will not be able to enjoy priority service.

I have read, understand and agreed all the terms & conditions